F A Q ON ISSUES FACED IN FINACLE

F A Q  ONISSUES FACED IN FINACLE

1.            Payments made by cheque to the customers is shown as debited to Postmaster’s account i.e; SOL ID followed by 0340 (ex:560032000340). This has resulted in continued debit accumulation of amount in Postmaster’s account and there is no check/Audit available  for this account.

                Solution: The complete solution will come once CSI is in Place. The Postmasters Office account to be  monitored by Postmaster/SBCO. A Separate guidelines in this regard is expected shortly.

2.            While lodging the cheques for inward clearance with insufficient details of the transaction/instrument the system throws an error for the incomplete/invalid inputs. But the cheque details will be saved. If the details are entered again for the same instrument the transaction will be duplicated.

Solution: Delete all the inward clearance transactions in supervisor option before verification. Please note that Once verified,  the details cannot be modified/deleted.

3.            While rejecting the outward cheques in inward zone, by default the carve status is “YES”.

Solution: Please Change Carve as “NO” by clicking the tabulation above this button. If submission is done with Carve as YES, even though error is thrown, the instrument will be saved. Same must be deleted before verification.

4.            Branch Offices transactions are not appearing in LOT.

Solution : The BO transactions should not be done in Supervisor Login.

5.            MIS transactions not appearing in LOT.

                Solution : Reference number is to be entered in both debit and Additional partitioned details screens. If it is not done  account will not appear in LOT.

6.            RD Loan disbursement not appearing in LOT.

                Solution : Disbursement of Loan is to be done by the teller, not by supervisor.

7.            User Already Logged in

                Solution : Do not close the browser without logging out and do not refresh the page. Use HSAC to SAC the users. If still problem exists, wait for 10 minutes and relogin.

8.            Certificate stock not deducted.

                Solution : Printing of issued certificates individually is a must to reduce the stock.

9.            Intersol Transaction blocking validation for EOD

                Solution : Contact CEPT DOP Team (9449848938, 9900971524)

10.          Signature and documents cannot be viewed

                Solution : Login to ip.indiapost.gov.in  , then click on ietest radio button to update the patches and install the Active x plugins popped up above. After installing run the ietest radio button again , which displays all the patches are installed in the local system.

11.          Salary/Pension/eMO bulk upload fails.

                Solution: After unsuccessful uploadàGo to HPRàview OFTI and Upload failure report for details. Note down the system generated tran-id and failure reasonà Go to HTM àinput the tran-id and delete. Rectify the noted errors and upload again. In case of successful upload there should be no upload failure report.

12.          Generation of any reports Problem/Slow response in HFINRPT

                Solution : After generating any report in HFINRPT, if the process is slow, click Menu on the top to stop the process and then invoke menu HPR select the generated report and click on Print screen below and take a print out.

13.          Closure of RD accounts with Standing instructions

                Solution: Go to HSSIMà select function – Delete  àUse Sl  No searcher type the account ID in the new window opened, select correct Sl No and click on submit. Then click on go. Accept/delete in the popup window. Verify the same using Supervisor. Then go to closure of the account.

14.          Closure of RD account in case of loan account mapped

                Solution : Close the Loan account (Loan acct No is RD acct No followed by 1). Verify in supervisor. Then proceed for closure of RD account.